Sales Policy

PAYMENT TERMS:

New accounts, the first order is pre-paid in full by credit card with applicable admin fee or by EFT. To open your account, process your order into our system and avoid delays to the delivery in-hand date that you have indicated on your purchase order, a credit card form must be completed and promptly returned. To open an account, please complete the new account application form. With approved credit, open account terms max. Net 30 days. We accept payment by check, EFT, AMEX, VISA and MASTERCARD.

PLEASE NOTE: Depending on your credit limit and the value of the order, terms may change and we may require a deposit or payment in full, in addition to; special promotions or sales events, where pre-payment is required. We reserve the right to suspend open account terms due to delinquent payments or at times of Force Majeure and require pre-payment for all orders until further notice.

PRICING:

Our website pricing and related policies supersede all other industry and distributor websites. Regular column pricing applies for all China Direct imported products and on select made in Canada products. Please check product webpages for details. You may have special pricing on select merchandise. Please contact your account manager for more information.

Prices are subject to change without notice. Please check our website for periodical update and notices.

Please Note: As of May 1, 2025 when shipping to the USA, China imported products or components used to make products in Canada are subject to USA duties and tariffs. Duty and Tariff rate will be applied to the order and is deteremine based on the product at the time the order is shipping.

PRICE QUOTATIONS:

A quotation is available upon request by contacting our sales dept. for quantities other than listed on our website. All quotations will be provided in writing with a quotation #. Please include the quotation # when submitting your order. We reserve the right to make price adjustments to the order based on changes to the costs of goods and services that will affect the unit price at the time of order.

SAMPLES:

Please note, the product view on the website or printed in our flyers and catalogues, may differ slightly from the actual product. We highly recommend ordering a sample to show an accurate representation of the material, color and overall product quality. Free random samples on select products. Charged samples are non-refundable unless we receive an order for that specific sample. We do not accept returns on samples, final sale. Please provide a courier account # for all sample orders.

VIRTUALS SAMPLES:

Free virtuals on all products. Please contact your account manager or customer service representative for details.

SPEC SAMPLES:

Spec samples are charged at regular column price, plus set up fees. Select products may be free; please contact your account manager or customer service representative for details. Please provide a courier account # for all sample orders.

PRE-PRODUCTION SAMPLES:

Available on select products and charged depending on the order quantity. Please contact your account manager or customer service representative for details.

PRODUCTION ORDERS:

Email orders to info@martinivispak.com Orders will be processed upon receipt of a written purchase order, with complete product details and approved pricing, printable artwork and account in good standing. An order confirmation and art proof are e-mailed within 1-2 business days. Please contact us if you do not receive confirmation or art proof. Final production shipping schedule may change depending on final art or pre-pro sample approval date.

MINIMUM ORDER QUANTITY:

As stated for each product on its product webpage. Less than minimum quantity is charged at 1st column full list price, no discount and still must meet the absolute minimum dollar amount of $100.00(X). If it does not, we will charge the difference.

ORDER CHANGES:

Any changes to art, quantity, material, product, etc. of the order are subject to charges based on the production status at the time of the requested modification at a prorated amount of the value of the entire order and possibly a cancellation fee at the time of production. The amount is to be determined based on the request. Resubmission of a new order may be required, and the price will be determined on the requested changes.

PRODUCTION LEAD TIME:

Lead-time days and weeks are considered working days Mon-Fri, not including weekend days and holidays. Production starts after artwork or pre-pro sample approval. Published lead-times will vary and change depending on product, available stock, quantity and production capacity at the time of order. Please contact your account manager before quoting your customer and placing your order. Please check product availability and production lead time. All orders required to meet a specified delivery date must clearly state the date and allow sufficient production lead-time. We will determine if there is adequate production and shipping lead-time to meet your in-hand date and inform you accordingly of the required ship date to meet your required in-hand date. Once the order is shipped as scheduled, Martini-Vispak will not be held responsible for any damaged goods, lost or late arrival shipments due to courier or delivery issues. Payment for the order will be required in full. Rush orders charge up to 25% will apply and must be approved by your account manager before submitting your order.

ARTWORK:

E-mail artwork to logos@martinivispak.com saved in PDF, Adobe Illustrator CC for PC. Please included Pantone numbers when required. Lists of names for personalization to be supplied in an Excel sheet. Images should be minimum 300dpi to maintain acceptable printable quality. When printing solid jpeg images, it is not possible to color correct or adjust fine details that may appear on the screen, on a virtual proof or a printed paper proof. Your artwork may be created for web viewing, not for printing and may not appear the same on the final printed product. We may recommend a pre-production sample on select artwork or products. Logos should be vector and text converted to outlines and separate from image to make proper color corrections. For large files, please send via free FTP service. A free virtual paper proof will be provided for all orders, to a maximum of two revisions. Each additional revision is charged at $10.00(X). New designs from scratch or modified designs are billed at $60.00/hr(X). We are not responsible for artwork that is sent to us incorrectly or approved incorrectly. You must verify that all artwork is correct before approving it. Once you approve the proof, you are 100% responsible for wrongly printed artwork that you supplied to us.

PRINTING POLICY:

Print set up, additional color, run, location charges, etc. for each product are indicated on the product webpages. PLEASE NOTE: art proofs and virtuals are made for screen viewing only and can differ from the actual printed product. Screen viewing is not color calibrated to Pantone #’s or CMYK or our printing machines. The true representation of the print color that we match is the Pantone #.

Printing method and limitations on products are indicated the product webpage and printing templates. Products include either dye sublimation, digital, pad printing, screen print, laser engraved, debossing of the logo and or design where stated and are limited to the number of colors and printing area described for each product. No charge Pantone color matching when capable. Certain complicated artwork designed with gradients or transparencies may not be color matched due to the resolution or design of the artwork and the color spectrum limitations of our printing machines. Printing plates, screens, templates, dies and alike remain the property of Martini-Vispak. Please note there are no white and metallic inks in dye sublimation printing. Pad printing white ink on color cloths will change the color of ink to a shade of the fabric. It is not possible to pad print metallic colors on the material. Personalization on select products is subject to additional charges as indicated on the webpage. We do not guarantee a color match between the product and it’s custom printed packaging, due to the different substrates and printing methods. This applies to all products that have available custom printed package options.

SHIPPING:

WITHIN CANADA: For Made in Canada products, FOB Martini-Vispak Inc., Montreal, Quebec. H4T 1S4 Production orders are shipped on our courier account for all methods of shipping and charged at published courier rates unless otherwise indicated or requested. Customers have the option to ship on their courier account # or a 3rd party account #. Shipping times are based on the method and couriers published schedule. For dropship orders, please provide a packing slip.

TO CANADA FROM CHINA: Orders are shipped to our office on our account and then shipped to you or your customer and charged. Certain orders can be shipped direct at no additional charge delivered to your door or dropped shipped to your customer. Shipping times are based on the method and couriers published schedule. All shipments are to 1 non-remote, non-residential location within Canada. Additional charges will apply when shipping to residential or beyond regular delivery service points. Split shipping charges apply based on packing and shipping requirements. For dropship orders, please provide a packing slip.

TO THE USA FROM CANADA: FOB Champlain, New York, 12919 when shipping on Martini-Vispak account and charged at published courier rates. When shipping on your account or a 3rd party account number FOB Martini-Vispak Inc., Montreal, Quebec, Canada H4T 1S4. Please allow 1-2 days extra lead-time due to US customs entry for ground shipping from Canada. Additional duties and taxes will apply when shipping to the USA on your account or 3^rd party account. Shipping times are based on the method and couriers published schedule. For dropship orders, please provide a packing slip.

All shipments to the USA, require a valid EIN # or FED Tax ID # to be supplied by the customer for customs clearanc

TO THE USA FROM CHINA: Orders are shipped to our office on our account and then shipped to you or your customer and charged. Certain orders can be shipped direct at no additional charge delivered to your door or dropped shipped to your customer. Shipping times are based on the method and couriers published schedule. All shipments are to 1 non-remote, non-residential location within the lower 48 states. Additional charges will apply when shipping to Alaska, Hawaii and Puerto Rico. Split Shipping: charges will apply based on packing and shipping requirements. For drop ship orders please provide a packing slip.

All shipments to the USA, require a valid EIN # or FED Tax ID # to be supplied by the customer for customs clearance.

INDEMNIFICATION, TRADEMARKS, COPYRIGHTS AND LICENSE REGISTRATION:

All logos and registered graphic designs and/or registered brand names, etc. indicated on our website and collateral marketing materials, whether printed or virtual, appear only to illustrate our capability to customize our products. Martini-Vispak Inc. does not claim that the imprints are readily available to any purchaser without the express permission of the owners of the copyright, trademark, licensed art or copy. Martini-Vispak Inc. bears no responsibility for any infringements caused by our customers. Our customers will indemnify Martini-Vispak from any wrongdoing. When requested, our customers must provide proof they have the legal right and have obtained permission to use licensed logos, brands, copyright text and graphic designs printed on our products.

COMPLIANCY:

We are committed to providing our customers with the best and safest products that meet or exceed the standards set forth by the CPSA, FHSA, Health Canada, FDA, CalProp 65 and other regulations that pertain to the products we produce. We use third-party testing agencies when we develop, source and produce orders, to help us evaluate factories and materials throughout our supply chain. As we strive to increase product quality standards, we recognize we have a moral and corporate responsibility. Worker safety, social and environmental compliance is a top priority. We endeavor to reduce our carbon footprint on the environment by developing sustainable products that are made from recycled materials, products that can be recycled or produced with man-made materials that do not impact on the further destruction our eco-system and depletion of our natural resources. We use water-based inks that are non-toxic chemicals which are not harmful to the environment or our staff that have to work with these materials daily.

CANCELLATIONS:

We must be notified in writing of your reason to cancel the order. Once an order confirmation is emailed, and the paper proof is emailed for approval, whether it is approved or not, you will be invoiced for the work in progress based on the production stage at the time of cancellation. You may also be charged penalties at the sole discretion of Martini-Vispak Inc.

CREDIT NOTES:

All available credit notes or allowances will be voided at the end of each calendar year it was issued. There is no carryover from year to year. We also reserve the right to void any credit note or allowances for accounts not in good standing.

RETURNS and REFUNDS:

Martini-Vispak must be notified in writing within three working days of receipt of the order and the reason for your intent to return the order. Otherwise, the order is deemed acceptable. No refunds for printed orders that are not our fault. No order will be accepted for return/refund without prior written authorization and agreement from us. Request for returns/refunds due to “product not as expected” that is seen for the 1st time and was not previously sampled by you or your client is not a valid reason. We recommend and offer free random samples. If you or your client did not sample the product before placing an order, it is not our fault, and you are responsible for paying the full value of the order.

GUARANTEE:

Our quality control inspectors remove any noticeable defects or damages from the order during several production stages before the final packing. When used correctly, our products do not pose a risk to the health and wellbeing of an individual when the product is used in the manner intended and/or described. Should you find a defect beyond an acceptable quality level and quantity, we must be notified in writing within three days from the date you received the production order. Otherwise, the product is deemed to be satisfactory and is accepted by the purchaser to be paid in full. If we do receive a notification, we will review the issue and provide a fair and reasonable assessment and make an agreement to replace, credit or find this is an acceptable quality level based on production standards.